If your Virgin Australia Holidays package was purchased on or after 21 April 2020, the normal Virgin Australia Holidays Terms and Conditions rules and policies applicable to your booking will apply. It is your responsibility to inform Virgin Holidays if you have any special requirements for your holiday. text-align: left; .right .list-unstyled li { padding-top: 20px; border: 1px solid #D6083B; Behaviour and Health & Safety requirements. margin-right: auto; } } .videoWrapper iframe { content: ""; if the voucher expires on 15 May 2020, the new expiry date will be 15 November 2020. Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus after hundreds of complaints were made over delayed payments. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. Unfortunately, as we have stopped operating the Virgin Australia Holidays business we can not accept any new bookings. .header-nav{ font-size: 20px !important; margin-top: 0px !important; With the help of one of their members of staff was able to move to 2022 with ease. .header-nav { } Your rights under the Australian Consumer Law and any law applicable to your booking are not extinguished by the administration. } font-weight: 800; Or dive right in to our 2021 holiday offers. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. .header-link:last-of-type { } -webkit-box-pack: justify; min-height: 200px; white-space: nowrap text-transform: none; } .copy-header { COVID-19 Insurance will not be included for departures post March 2021. padding-right: 10px !important; font-size: 20px; padding: 20px 1px; Give us a call to speak to our travel experts. border: 0px solid; border-bottom: 2px solid #AA77FF; The Conditional Credit is non-transferable and cannot be used in conjunction with Velocity Frequent Flyer Points or travel credits of another person. About Virgin Holidays Contact us .title h1 { background-image: url(https://specials.virginaustralia.com/sites/default/files/100x87-cov-footer-home.png); left: 0; padding-top: 20px !important; position: absolute; } div#content-bottom { Please ask us to confirm what protection may apply to your booking. If you have been issued a Conditional Credit. padding-top: 20px; "@type": "ContactPoint", margin-top: 0px; width: 90%; h1 { } td.header-row { #copyright, height: 251px; table { background-repeat: no-repeat !important; .paragraphs-item-tabs, .section, .paragraphs-item-accordion { Log in to Manage my booking where you can message us about your options or you can give us a call. .promo-box h2{ #content-top, #content, #content-bottom { max-width: 830px; } .section-wrapper { -ms-flex-direction: column; } .list-unstyled a { But in times like these, it’s even more critical for us to keep things running smoothly – and we’re working hard to do that. "contactType": "customer service" But ATOL protection does not apply to all holiday and travel services listed on this website. line-height: 42px !important; More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions you have about being a creditor using this email address: virgincustomers@deloitte.com.au. Please choose an option below. border-bottom: 2px solid #36424a; position: relative; Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. The Competition and Markets Authority (CMA) investigated the travel firm after being alerted that some consumers were waiting “an unreasonably long time” to get their money back, with some being told it would take 120 … color: #686868; .title-copy { } What are the specific conditions that apply to my Conditional Credit? content: "|"; padding-bottom: 9px; //= $host ?>//= $env ?> This includes Mystery Breaks, AFL Travel, Supercars Travel and Tigerair Travels packages. We hope this helps you. } Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. } } for bookings made … align-self: flex-end; padding-top: 73px; -webkit-box-orient: vertical; Virgin Pulse has some great tips for staying healthy during the holidays. We continue to review this and working to open up these options to more customers. } The holidays team can be contacted Monday to Friday (7am to 3pm) by email at enquiries@virginaustraliaholidays.com. } The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Your rights during the coronavirus crisis Explore our destinations and holiday types and save your faves to your very own Wishlist. If your booking was made before 21 April 2020. padding-right: 0px !important; Let’s get started. } Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Looking for inspiration? justify-content: space-between; width: 25px; }] font-weight: 500; .header-link a:hover { p { "url": "https://travel.virginaustralia.com/au/holidays", Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  font-size: 1em; To finalise the amendment, one of our customer advisors will phone you. } display: -webkit-box; .left .list-unstyled:before { @media only screen and (max-width: 1024px) { padding: 20px 0; Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. width: 830px; height: 50px; height: auto; If you booked before 20 April 2020 for travel until 31 January 2021 and you no longer wish to or are unable to travel you may cancel your booking (at no fee). letter-spacing: 0px!important; font-weight: 800; color: #512698; Flights can be booked for domestic travel with Virgin Australia Airlines or Virgin Australia Regional Airlines during the period of administration. Your next holiday is only a click away - our website has thousands of options ready to book. font-size: 36px !important; overflow: hidden; letter-spacing: 0px; Virgin Australia have records of your Conditional Credit and will be in touch with you regarding use of that Conditional Credit by 22 October – and its ability to be used post 22 October as a Future Flight Credit. color: white; font-size: 10px; color: white; background: #A1062D; Many have seen their holidays cancelled due to coronavirus ... Graham Berry, who had a booking with Virgin Holidays for departure on 2 April, requested a refund after the trip was cancelled. .promo-box:hover h2 { cursor: pointer; flex-direction: column; } .block { } width: 20px; .schedule-table { -webkit-box-direction: normal; Our travel experts are on hand to help you book your next holiday. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. overflow: auto; More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions you have about being a creditor using this email address: virgincustomers@deloitte.com.au. The Virgin Australia Holidays Guest Contact Centre will be available to support your booking until your travel is complete. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. float: left; The administrator has arranged for impacted customers to be provided with a conditional credit which enables customers who want to use the value of their original booking to travel on a Virgin Australia flight during the administration period. color: white; .warning-orange a:hover { } Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. Update on Virgin Australia Holidays. Trans-Tasman and International Short Haul travel. } } We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. -ms-flex-direction: row; years of age may be subject to additional costs. font-weight: 300; .section ul { } } .title { } .schedule-outer-block { } div#table-scroll { More information is available here. height: auto; width: 40px; height: 20px; Looking for inspiration? } For the latest information on how Covid-19 is impacting holidays and frequently asked questions check our dedicated Covid-19 page. Domestic travel. max-width: 95%; -ms-flex-pack: justify; } font-size: 16px; } font-weight: 700; color: #686868; Members who have earned companion rewards, Clubhouse access or upgrades through the Virgin Atlantic Reward and Reward+ Credit Card, or the Virgin Atlantic World Elite Mastercard will have the validity of the voucher extended by 12 months e.g. But if you need more help, just give us a call on 0344 472 9646. } .list-unstyled { } border: 1px solid #d0d0d0!important; For the latest information on Covid-19 you can check our FAQs here.​. background: rgba(172,77,9, 0.08); } height: 20px; } } .logo-header { } /*-->*/. width: 95%; We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. color: #36424A; padding-left: 5px; REUTERS/Phil Noble. } font-weight: 600; margin-right: auto; -ms-flex-item-align: end; font-size: 16px!important; flex-direction: column; margin-right: auto; } margin-left: 35px; height: auto; } margin-left: 10px; .right .list-unstyled li:after { If you’re impacted by changes Virgin Atlantic make to their flying programme, we'll email you. It told us that newer customers travelling up until 30 September 2020 will now be able to re-book their holidays up until 31 December, for no fee. .promo-block { .block img { text-transform: none!important; Flight bookings using Conditional Credits are subject to the availability of flights, and if applicable, payment of any fare differences. As Virgin Australia Airlines (the operator of Virgin Australia Holidays), Virgin Australia International Airlines, Virgin Australia Regional Airlines and Tigerair Australia (the Virgin Australia Group entities) are in voluntary administration, we are not able to issue any refunds for cancelled flights or holiday packages if your ticket was purchased before on or before 20 April 2020. What happens now? If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. .left { img.schedule { } width: 45px; @media only screen and (max-width: 768px) { line-height: 26px !important; Our latest advice is right here; whether you have an existing booking or are looking to book your next holiday. text-align: left; Fly with Virgin Australia and its partners to hundreds of destinations worldwide, Save by combining flights + hotel with no booking fees, Wide range of theatre, musical and sport event packages, Copyright © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965, Virgin Australia Holidays COVID-19 (Coronavirus) Updates. We will try to respond to your email within 24 hours. .logo-header { You can also log into Manage my booking to find the details there. .warning-orange p{ } .paragraphs-item-tabs { padding: 2px 20px; We also must consider the continued restrictions in many of the destinations we fly to. .header-link { Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by the 30 June 2022, for travel up to June 2023. } text-align: right; background-repeat: no-repeat !important; .section { "@context": "http://schema.org", font-size: 18px !important; } .cvd-button:hover { If you have tested positive for COVID-19 or show any symptoms, you must not travel and must notify us immediately. Explore our destinations and holiday types and save your faves to your very own Wishlist. } margin-right: auto; By continuing to browse the site you are agreeing to our use of cookies. } div#menu-trigger, color: #36424a; top: 0; The bankruptcy is the second from a Virgin Group airline this year. background: #F8F8F8; } Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. display: flex; .left .list-unstyled li { div#why { } } If you purchased your Virgin Australia Holidays package on or before 20 April 2020 for travel until 31 January 2021, you are eligible for a Conditional Credit, which can be used to book other flights with Virgin Australia Airlines or Virgin Australia Regional Airlines, for travel during the administration process. width: 264px; color: #AC4D09; } } display: -webkit-box; height: auto; Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government. Once your Virgin Australia Holidays booking is cancelled an email will be sent to you with your Conditional Credit reference number. position: absolute; If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. To cancel, please complete the Booking Cancellation form. } Save 10% on select domestic and international flights. Will continue to use in future. What happens if I don't use the conditional credit, or due to travel restrictions, I can’t use it? #footer, .title h1 { margin-bottom: 15px; margin-right: auto; width: 75vw; .footer-wrapper { margin-left: 3px; TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD body.node-type-page #main-wrapper { } We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. font-weight: 400; .paragraphs-item-tabs .paragraphs-item-tabs__navigation { } content: ''; If you are experiencing financial difficulties due to the current coronavirus situation, the Government has announced that Lenders will offer mortgage payment holidays for up to three months. Although Prime Minister Boris Johnson gave the green light for holidays to go ahead this summer, this decision was dependent on the coronavirus infection rate remaining low. text-align: left; Following CMA action, Virgin Holidays has committed to refund all customers whose package holidays were cancelled due to coronavirus. font-size: 22px ; Your next holiday is only a click away. We understand that you want to know what this means for your holiday. This can be arranged whilst rebooking or afterwards in Manage my booking. height: 20px; .warning-orange a, .warning-orange a:link, .warning-orange a:visited,.warning-orange a:hover, .warning-orange a:active{ } text-transform: none; You can also check out what changes you can expect to see when travelling and what steps we’ve taken to ensure you have a safe and enjoyable holiday. height: 100%; margin-left: auto; margin-right: auto; ul { Our website has thousands of amazing options ready to book and is the quickest and easiest way to book until our retail and contact centre team are on hand. margin-right: 0px; } } float: left; } You can also check out our FAQs or contact one of our team, please bear in mind you may have to wait a little longer than usual. We recently had to change our holiday due to Covid-19. Virgin-branded companies are in talks to delay brand licensing payments to the billionaire’s empire, Sky News learns. line-height: 42px !important; .promo-section { padding: 27px 30px; I've been issued a Virgin Australia Holidays Credit Voucher or Conditional Credit, is this still valid? .menu-trigger, Your booking will be cancelled and a credit will be issued in line with Virgin Australia's credit policy (excluding debit and credit card fees and any supplier cancellation fees). background-color: #e8e8e8; margin-top: 0px !important; td { margin-block-end: 4px; } background: #512698; If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. color: #512698; text-decoration: none !important; Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. text-transform: none; See below for further information about your rights if you don’t use your Conditional Credit. Is my holiday still going ahead as planned? width: 25px; It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. For holidays affected by Covid-19, please log in to Manage my booking to view your options. width: 194px; margin-right: 3%; margin-left: auto; LoveHolidays, one of the UK’s biggest online travel agents, has been ordered to refund £18m to more than 40,000 customers after their trips were cancelled due to the coronavirus outbreak. font-size: 14px !Important; border-left: #AC4D09 solid 6px; [CDATA[/* >
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